Shipping Policy

At PawSplash, we work hard to ensure that your order arrives safely and as quickly as possible.

🌎 Shipping Destinations

We currently ship to the following countries:

• 🇺🇸 United States
• 🇦🇺 Australia
• 🇵🇪 Peru
• 🇨🇱 Chile
• 🇨🇴 Colombia
• 🇲🇽 Mexico
• 🇪🇸 Spain
• 🇦🇷 Argentina

If your country is not listed above, please contact us to check whether shipping is available.

🚚 Free Shipping

All orders include free shipping, unless otherwise stated during the checkout process.

📦 Order Processing

Once your order has been placed, our team will process and prepare it for shipment.

Orders are generally processed within 1–3 business days.

Once your order has been shipped, you will receive the available tracking information so you can follow its progress.

⏱️ Delivery Times

Delivery times may vary depending on the destination country, product availability, shipping carrier, and customs procedures.

As we offer international shipping, delays beyond PawSplash's control may occasionally occur, particularly during periods of high demand, holidays, or customs inspections.

🌐 Order Tracking

When a tracking number is provided by the shipping carrier, it will be sent to the customer so they can track their order.

Please note that tracking information may take several days to become available or update after the order has been shipped.

🛃 Customs & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Any additional charges imposed by the customs authorities of the destination country are the responsibility of the buyer, where applicable.

🔄 Returns

We accept return requests within 30 days of receiving your order, provided that the conditions outlined in our Return & Refund Policy are met.

The product must be returned in appropriate condition.

If you wish to request a return, please contact us before sending the product back so we can provide you with the appropriate instructions.

📩 Need Help?

If you have any questions about your order, shipping, or tracking information, please contact our customer support team.

At PawSplash, we're here to help.